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If your Card isn’t working properly, you should immediately notify an authorised point of sale or a partner point of sale about that.
 

Yes, the Package and the Ticket can be activated on different days or at different hours.

No, the card is personal, and must be signed, which means it can only be used by one person.

You have a choice. Just indicate the date and time when the Card should become valid on the form.

The Card can be returned within 4 hours from time of purchase without giving any reason. It can be returned only to the point at which it was purchased, upon showing a purchase receipt. The Card cannot be returned if it has been used.

No, you don’t have to buy another Card. Just purchase a new Package.

It’s not necessary to show the purchase receipt, you just have to show the Card. The Card must be read in order to verify whether it’s active. This also allows us to collect statistical data.

Anyone who buys a Card at an authorised or partner point of sale can use the Tourist Card.

Go to one of the authorised points of sale with your purchase receipt. The list of authorised points of sale can be found here. The lost card will be blocked, and you will get a new card. The handling fee is PLN 25.